Our goal is simple, to ensure you feel completely confident in the stone you have chosen. For loose stones, we offer full money-back returns made within 14 days. Stones must be returned in original condition, including certificates and documentation. 


For bespoke jewellery, since each piece is handcrafted to order, all sales are final. We confirm all design and order details carefully and answer any questions before you commit to ensure your forever piece is everything you hoped for. Please get in touch with us at info@hopediamonds.com.au before returning any items so we can guide you through the process.

Absolutely. We regularly ship across Australia and around the world. Shipping options are chosen based on destination, value, and insurance requirements. Please get in touch for a tailored quote.


Yes. Within Australia, we ship via Australia Post Express Parcel with a signature on delivery. Every parcel is fully insured until the moment it's signed for, ensuring your stone is protected every step of the way.

We're happy to offer layby options on a case-by-case basis. As a general guide, we require a minimum 20% deposit and offer a maximum layby period of 90 days. Please get in touch and we can discuss the best option to suit your needs.

Our coloured diamonds are mined, not manufactured, their colour is natural and exactly as the earth created it. Rare, radiant and entirely authentic.

We don't currently stock lab-grown diamonds; however, we're more than happy to source them for you. Given recent price fluctuations in the lab-grown market, this approach allows us to offer the most competitive and up-to-date pricing. If you're considering a lab-grown diamond, we'll guide you through the options and ensure you receive a beautiful stone at the best possible value.

Warm soapy water (a little dishwashing liquid) and a soft toothbrush is all you need. For deeper cleaning or care of delicate stones, we're happy to advise or offer in-house services.


We offer a gemstone repolishing service to breathe life back into pieces that have dulled with time or wear. It's a subtle but powerful way to restore its brilliance.

Typically, it takes 3–4 weeks from design approval, although timeframes may vary during peak periods or due to the complexity of the craftsmanship. We'll always provide a clear estimate at the time of your order.


In many cases, we can repurpose your existing gold or stones into a new design. Each piece is assessed individually to ensure the materials are suitable, but we love giving meaningful elements a new life.


Yes, we provide written valuations for insurance, superannuation, or resale purposes. Please get in touch with us for pricing and requirements.


Yes, we regularly work with clients across Australia and globally via phone or video consultations. You'll receive the same personalised experience wherever you are.

Every stone we source is selected with intention, including from suppliers who align with our values of responsible and ethical trade. Learn more on our ethical sourcing page.


Absolutely. If you have something specific in mind, we'll search through our network to find the one you're hoping for. Simply get in touch.

Yes, if you've inherited or discovered a mysterious stone, our in-house identification service can help determine its identity. It's a considered way to understand your piece's story and a perfect starting point if you're considering a redesign.