Refund policy

We want you to feel completely confident with your purchase, which is why we offer a 14-day inspection period for all loose gemstones.

How it works:

• Your 14-day inspection period begins the day you sign for and receive your order
  from the shipping carrier.
  
• If you’re not 100% satisfied, you may return your gemstone for a full refund.
  
• While the gemstone is in your possession, you are fully responsible for its value and care.

Important notes:

• Loose gemstones will not be accepted for return if they have been set, scratched, chipped, fractured, weighed differently, or altered in any way.
  
• We strongly recommend not setting your gemstone with a jeweller until you are
  certain you intend to keep it.
  
• Special circumstances for an extended inspection period can be agreed upon before your order ships, please contact us at info@hopediamonds.com.au to discuss.
  
  

We want you to love your gemstone, and we’re here to answer any questions before or after your purchase.